Phoenix Doronio

United States Navy — USS Wayne E. Meyer (DDG 108)

• Provisioned and supported a 500-unit computer fleet across classified (Secret) and unclassified networks for 300+ users; tracked assets by MAC address, port location, device number, and serial number, resolving conflicts and managing resets through decommissioning.
• Reimaged computers from scratch and applied BitLocker encryption and McAfee endpoint protection as part of standard system builds; ran and terminated network cabling through combat systems and engineering spaces shipwide.
• Used SCCM to manage user accounts and systems, and administered Active Directory across multiple departments and security levels — user accounts, group policies, and access permissions — holding 99.9% network availability.
• Configured DFS and networked printers for domain- and group-wide use, set up video and teleconference equipment, and stood up Microsoft Teams quickly to support classified communications.
• Led the ship-to-shore network migration during maintenance availabilities, coordinating across multiple departments and security levels to restore full connectivity before turnover.
• Handled bulk hard drive removal and destruction, including degaussing, and decommissioned or replaced computer modules in line with security requirements.
• Traced hardware, software, and connectivity issues to root cause — starting with the basics, like ruling out user error — using cable testers and methodical troubleshooting.
• Served as first point of contact for 300+ end users across multiple locations, departments, and security levels by phone, email, and in person; logged every fix and followed up to confirm it held.
• Conducted DISA STIG compliance reviews and closed out vulnerabilities flagged by ACAS/Nessus across Windows and RHEL.
• Wrote the SOPs and documentation other technicians used, and trained junior sailors on systems and procedure.